FAQs – Owl Carousel Pro

When activating any plugin with your license key:

1. Make sure you have copied the full key from your account.
2. Paste the full key in the input box.
3. Click the Save Changes button.
4. After the page refreshes, click the Activate button.

If you have problems activating, please clear your browser’s cache and follow the above steps again.

Is your license active but you are receiving an “unauthorized” error when updating the plugin? This typically happens when a site is migrated from one domain to another – from a staging or development domain to a live domain for example. The license key is active, but active on the wrong domain which causes updates to fail.

There are two ways to fix this, depending on which license you have and how many domains you have activated. Option 1 steps can be done from within your WordPress site. Option 2 steps must be done from within your diviplugins.com account.

If you have an Unlimited license key or if you have a 5 Sites key and have not activated all 5 sites, you can choose either option below. If you have a Single Site license key or if you have a 5 Sites key but have already activated 5 domains, you will need to follow the steps under Option 2. If you’re not sure, Option 2 will work for any license.

Option 1 (Unlimited and 5 Sites licenses with at least 1 remaining site)

1. Go the the plugin’s license page on the domain you are having issues and copy the license key
2. Delete the license key from the input and click the Save button
3. Once the page reloads, paste the license key back to the input and click the Activate Button
4. You should now see “Active” under the license key and updates should work.

Option 2 (required for Single Site licenses and 5 Sites licenses with no remaining sites)

1. Log into your diviplugins.com account
2. Under License Keys, click on the Manage Sites link in the right column for the plugin you want to manage.
3. On the next page, click on the Deactivate Site link next to the domain(s) you want to deactivate
4. At the bottom of the page, add the URL of the domain you want to activate and click the Add Site button. The correct domain is now active and updates should work.

If you still have issues or have a different error message when updating, please contact support.

Yes, the plugin will work with any custom post type (events, testimonials, products, projects, etc.) and will also work with posts.

If some or all of your images are not displaying in the carousel, it’s likely because the image does not have a thumbnail for the size you set in the Design tab of the module. For example, if you set the Thumbnail Size option to 150 x 150 px but the image you uploaded to WordPress is only 50 x 50 px, the thumbnail will not exist. WordPress does not generate thumbnails for images smaller than the thumbnail size.

You can either change the Thumbnail Size option to a smaller size, or you can use the Original Size image option. This option tells the module to load the original image that was originally uploaded, instead of looking for a thumbnail to load. If your images are less than 150 x 150 (the default smallest thumbnail size in Divi), you should turn this option on. It is located just above the Thumbnail Size option in the standard carousel module and in the Content tab of the image carousel.

The carousel modules load a 400 x 284 px thumbnail image by default, the same size loaded in many of the default Divi modules. This is an ideal size if you have 5 carousel items per slide. If you decrease the number of items per slide to two for example, the images will get bigger to fill the space left by the three that were removed. Each image would fill half of the container the carousel was placed in. In this case, you would probably want to increase the size of the thumbnail. You can do this using the Thumbnail Size option in the Design tab. If you can’t find a thumbnail size that works, you can turn on the Original Size option located just above the Thumbnail Size option in the standard carousel module and in the Content tab of the image carousel. This option tells the module to load the full image that was originally uploaded, instead of looking for a thumbnail to load.

The Owl Carousel Pro plugin is not compatible with the WP Rocket Lazy Load feature. You can follow the instructions in this tutorial to keep this feature enabled for your site but disable it for carousel images only.